How to Cancel NTT Land Line Telephone Service

Q. How do I get my telephone shut off?

A. To cancel your NTT telephone service, call the NTT Foreign Language Customer Support phone line. They provide customer support in English, Spanish, Portuguese, Korean and Chinese. The number is 0120-364-463 (from mobile phones and NTT land lines only).

Hours are: 9:00 AM - 5:00 PM (Monday-Friday)

Note: They expect you to call from the line to be disconnected as this helps to establish your identity and right to make the request. However, the Foreign Language line is often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long. If that's impossible, you can try from a mobile as they might be able to accommodate you that way.

If you speak Japanese, the number to call is 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Best wishes,

Jimmie

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