For Yahoo! BB users in Japan....
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How to Cancel Yahoo! BB

Q. How do I cancel Yahoo! BB?

A. To cancel your Yahoo! BB service, call the Yahoo! BB English Account Support Line (number below). They will send a letter which you must fill out and return to them. If you want to end the service during or at the end of the current month, then they must receive your written response by the end of the month. If they receive the letter later than the last day of the month, then you will be billed for the next full month. Therefore, it is recommended that you start the process not later than the 15th of the month (and earlier is better).

This page includes info on how to cancel Yahoo! BB and NTT phone services, where to return the Yahoo! BB modem. It also has suggestions on how to handle final payments and how to have postal mail forwarded.

Canceling Yahoo! BB

The process for cancellation follows the following steps:

  1. Make phone call to Yahoo! BB English Account Line at one of these numbers.

    The English Account Support Line has two numbers. One is toll-free but it doesn't work from cell phones, some IP phones or PHS Handy phones. The other is a regular number but they will call you back to verify your identity, putting the charge on them.

    Note that, if called from the wrong kind of phone, instead of an information message, it will just return a 'busy' signal. However, these lines are usually not busy so if you get a busy signal several times, you should try the regular (03) number.

    Toll Free: 0800-1111-130 (Not from mobiles or Yahoo! BBPhone when used without NTT phone service)

    Regular: 03-6888-4943 (From mobiles or other phones if above line is always busy)

    2. Hours: 10:00 AM to 6:00 PM, 7 days a week.

  2. Receive a letter from Yahoo! BB requesting your desired ending date and reason for ending service.

    The bottom portion of the letter has the following form. Please fill in the information as shown in the example:

    Image of Yahoo! BB cancellation form

    Reasons for cancellation of the service. Enter the number of your reason in the round space above.

    (1) I no longer need internet service.
    (2) I don't need the service for a while.
    (3) I'm moving. (I won't be using internet service or I'll use another service.)
    (4) I'm moving abroad or to an area in Japan with only fiber optic wiring so Yahoo! BB ADSL cannot be used.
    (5) I'm changing to Hikari service (fiber optic).
    (6) I'm changing to Cable TV.
    (7) I'm changing to other company's ADSL.
    (8) I'm changing to some other service.
    (9) I'm dissatisfied with the service charges.
    (10) I'm dissatisfied with the customer support.
    (11) I'm dissatisfied with the ISP services (e.g., e-mail)
    (12) I'm dissatisfied with the extra benefits for Yahoo! BB members.
    (13) I'm dissatisfied with the quality of the BBPhone service.
    (14) I'm dissatisfied with the quality or speed of connection.
    (15) I can't connect or I have much trouble in connecting to the internet.
    (16) I want to change my Yahoo Japan ID.
    (17) I'm quitting in order to reapply under a different name.
    (18) Other reason. (Specify the reason briefly in the space provided.)

  3. Return letter to Yahoo! BB in provided envelope (not in the box with the modem).

    You should fill out the form and return it as soon as possible. The cancellation date cannot be earlier than the date it is received by Yahoo! BB and the mail delivery may take as long as three or four days.     IMPORTANT: If the letter is received after the last day of the month, you will be billed for the following full month. If you are sending the letter within the last few days of the month, you should send the letter by express post. It will cost ¥270 extra in postage but you'll save a month's fees. At the post office ask for "soku-tatsu" (速達).

  4. Return modem and other rental items to Yahoo! BB.

    Unless you purchased the modem (¥50,000), it and all the other rental items must be returned. There is a detailed list below. The return address will be on the letter from Yahoo! BB. You can take the letter and the modem to any convenience store and get them to fill out the address label or do it in English using the address below.

Note for Yahoo! BB on Employer-provided phone lines

There are sometimes delays in getting new Yahoo! BB connected on lines that have recently had Yahoo! BB disconnected. If you have Yahoo! BB on an employer-provided telephone line and your successor might be interested in applying for Yahoo! BB, you should specify for cancellation "As Soon As Possible." Then mail the letter a couple days before you leave.

Shipping the Modem, etc., back to Yahoo! BB

The modem and any other rental equipment that Yahoo! BB supplied to you must be returned. You can sent it back by mail at any post office or or express courier. Most convenience stores accept express shipments.

While you are on the phone, the Yahoo! BB rep will give you the address for returning the modem. Here it is in case you didn't get it then.

Return the Yahoo! BB modem, etc., to:

SoftBank BB Modem Section
19-2-613 Higashi-ogijima
Kawasaki-ku, Kawasaki-shi
KANAGAWA
〒210-0869

Following is the address in Japanese in case you'd like to print it and let the post office or convenience store staff write it for you.

Yahoo! BBモデムなどの返送先：

〒210-0869神奈川県川崎市川崎区東扇島19-2-613
SoftBank BBモデム係様

Items that Must be Returned

Everything Yahoo! BB provided you (including modems received at stations or on the street) are RENTAL and must be returned unless, of course, you actually purchased them. Yahoo! BB modems, contrary to popular belief, have never been given away for FREE at stations or on the street. Those modems were handed out as rental equipment. Yahoo! BB modems are available for purchase when joining the service and cost about ¥50,000. Other YBB items (wireless card router, etc.) have similar prices. If you paid such sums to purchase Yahoo! BB equipment then you may keep those items.

Here is a list of the items that must be returned:

Everyone gets these items:

    • Yahoo! BB Modem
    • Power Adapter
    • LAN cable
    • 2 telephone wires

Items Yahoo! BB sends for optional services:

    • Wireless LAN Pack
      • Router card
      • Computer side device (e.g., USB Stick)
    • BBTV equipment
      • Set-top box
      • Power adapter (with cord)
      • 4-port Router* (inc. power adapter & short LAN cable)
      • Remote control
      • IC card (inside set-top box)
      • Video cable (red/white/yellow)
      • S-video cable
      • LAN cable

*BBTV users who got a Yahoo! BB modem with ports numbered 1-4, probably did not receive the 4-port router.

Other items which some users receive:

    • Splitter
    • Line Inverter (little beige plastic dongle thing)
    • BBPhone Terminal Adapter (this is the second half of the old 2-piece 8-Mbps modem distributed until summer of 2002 or so.

BBTV Users

If you are using BBTV, the operator at the English number above may ask you to call another number in Japanese to cancel BBTV, but if you insist you cannot do that they will, it seems, give up and take your cancellation there.

Canceling NTT Service

If you also need to cancel your NTT phone line, the English number is 0120-364-463 (9 AM - 5 PM, Monday-Friday). That number is usually very busy so I recommend calling them at exactly 09:00 AM when they open. In Japanese, call them at 116 (7 days, 9:00 AM-9:00 PM).

Final Billing

Billing for Yahoo! BB service is one month after the service is received and billing for calls you make on the BBPhone is two months after the month in which you call, so you should think about how you'll be paying.

If you pay by credit card, there should be no problem. But if you have been paying at a convenience store or by auto-deduction from your bank account, you will have to make special arrangements with friends or your company to make the payments for you.

Arranging for Mail Forwarding

Probably the easiest way is to go to arrange for your mail to be forwarded to your friend or company. Go to any post office and ask them for a tenkyo-todoke (Change of Address Notice).

After submitting the Change of Address form, your bills will go to the new address. If you have been paying at the bank and close the account then, when collection fails, Yahoo will send statements by mail which can be used to make payments.

Note, however, that the post office will not forward mail outside Japan.

Introducing BBapply.com to Your Successor and Friends

I hope this helps and I hope you have been satisfied with Yahoo! BB and my English support for Yahoo! BB and NTT services. If so, I hope you will be so kind as to introduce me to your successor in your job, if possible, and/or your friends and associates. Here is a link to my BBapply.com website. I hope you will be so kind as to bookmark that page and pass the link to them.

Best wishes!

Jimmie

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