Moving Flet's Service

Q. I have NTT Flet's service now but I'm moving. How do I move Flet's to my new address?

A. To move your Flet's service, first call NTT to arrange the move. Then contact your ISP to let them know the new address and change in service type (if any). It is recommended that you start the process as soon as you know your new address.

Availability at your New Location

Before arranging to move your service, you should check to see what services are available at the new location and how far you will be from the server (distance affects the speed of ADSL). In fact, the best time to do this is before you even sign the lease to make sure mansion-type Hikari (fiber optic) is already installed in the building.

If fiber optic service is installed in your new building, you may be able to get a faster connection at a lower cost than you're paying now. BBapply would be glad to do the check for you:

Availability Check Request Form

Contact your Connection and ISP Providers

Following are telepone numbers you can use to move or cancel your NTT Flet's Hikari or ADSL service.

NTT Telephone and Flet's Support

Contact NTT first to cancel the Hikari Connection Service

The Foreign Language Customer Support number is open 9 AM - 5 PM, Monday-Friday from mobile phones and NTT landlines only.

0120-364-463 in Eastern Japan

Akita - Aomori - Chiba - Fukushima - Gumma - Hokkaido - Ibaraki - Iwate - Kanagawa - Miyagi - Nagano - Niigata - Saitama - Tochigi - Tokyo - Yamagata

0120-064-337 in Western Japan

Aichi - Ehime - Fukui - Fukuoka - Gifu - Hiroshima - Hyogo - Ishikawa - Kagawa - Kagoshima - Kochi - Kumamoto - Kyoto - Mie - Miyazaki - Nagasaki - Nara - Oita - Okayama - Okinawa - Osaka - Saga - Shiga - Shimane - Shizuoka - Tokushima - Tottori - Toyama - Wakayama - Yamaguchi - Yamanashi

(Note: these lines are often busy. If you have trouble getting through, you might want to try calling at exactly 9:00 AM before the line has a chance to get too long.)

In Japanese, call NTT at 116. The Japanese line is open 7 days a week. The hours in some parts of Eastern Japan are 9:00 AM to 9:00 PM and in the rest of Japan, it's 9:00 to 5:00 PM.

Contact your ISP

Once you have made arrangements with NTT, you need to contact your ISP. Here is contact info for the ISP services most foreigners use:

OCN

Hours: 9:00 AM - 9:00 PM
Note: To reach an English speaker, push the Menu number shown a few seconds after the Japanese recording starts.*
Technical: 0120-047-860 Menu: 6 (from mobile phones and NTT landlines only)
Other: 0120-506-506 Menu: 8 (from mobile phones and NTT landlines only)

*If pushing the menu number has no effect, try pushing the star button first and then the menu number.

ASAHI Net

Online Suppport

You can make arrangements online using the ASAHI Net Account Maintenence page

Telephone Support

If you are unable to do it online or have questions, you may call them at these numbers:

0570-01-3522
(For calls from a fixed telephone line in Japan)
03-3569-3522
(For calls from PHS, cell phone or public phone.)
(If calling from outside Japan, call +81-3-3569-3522)

Lines are open from 10:00am to 5:00pm (Japan time), Monday through Friday, excluding national holidays and ASAHI Net holidays.

Please read the following before you call!
* If you are a member, please have your ASAHI Net User ID ready. Examples are AB3C-DEFG, U1234AB567C.
* If you prepare beforehand how to describe what you are calling for, it will make it easier for us to help you.
* Our phone system does not place callers on hold. If the lines are busy, please wait a little and try to call again.
* To handle inquiries such as the re-issuance of a password or other change to your account we need to have you confirm your identity including the last 4 digits of the credit card we are billing. Please have this available before calling.

GOL

Online Suppport

You can make arrangements online using the GOL Online Support page

Telephone Support

If you are unable to do it online or have questions, see the GOL Contact Info page

Yahoo! BB (as ISP for Flet's Hikari)

Yahoo! BB has no English support for Hikari services. Contact them in Japanese at 03-6688-5120 or go to the Yahoo! BB Member's Support page (Japanese only).

Arranging for Mail Forwarding

Probably the easiest way is to go to arrange for your mail to be forwarded to your friend or company. Go to any post office and ask them for a tenkyo-todoke (Change of Address Notice).

After submitting the Change of Address form, your bills will go to the new address. If you have been paying at the bank and close the account then, when collection fails, NTT will send statements by mail which can be used to make payments.

Note, however, that the post office will not forward mail outside Japan.

Introducing BBapply.com to Your Successor and Friends

I hope this helps and I hope you have been satisfied with Flet's and OCN and my English support for getting connected. If so, I hope you will be so kind as to introduce me to your successor in your job, if possible, and/or your friends and associates. Here is a link to my Availability Check Request Form. I hope you will be so kind as to bookmark that page and pass the link to them.

Best wishes!

Jimmie

Back to the FAQ

For fine print, important notices, disclaimers, etc. please click here.